Quick search




​​With more seniors looking to age at home, they will need more healthcare and social services to help them stay well and safe as they age. We share how the Community Networks for Seniors (CNS) sets out to deliver care and concern to our seniors.

Editor's Note: With the Silver Generation Office (formerly known as the Pioneer Generation Office) becoming part of AIC in 2018, Pioneer Generation Ambassadors are now known as Silver Generation Ambassadors, or SGAs. This story has been updated to reflect the name change.

​​As the saying goes:​ It takes a village to raise a child. 

With more Singaporeans growing older fast, it will also take a village to care for our seniors.

This is why efforts like the CNS initiative aim to link up health and social services so that seniors get the support they need – not only in hospitals but also in their neighbourhoods and homes. 


A huge network of Voluntary Welfare Organisations (VWO), grassroots and community groups as well as government agencies makes the CNS work smoothly.


By combining the various groups’ strengths and resources, CNS connects them to seniors who need different combinations of social and healthcare services. 

​And all this is made possible through the hardworking volunteers – such as neighbours – who take on the important role of looking out for their elderly residents in the area. Community volunteers like the Silver Generation Ambassadors (SGA) help promote active ageing among healthy seniors, provide emotional support for the seniors who live alone, and refer relevant care providers to frail seniors. 


PGAs encourage seniors to go for health screenings, join group exercises and take part​ in social activities with other seniors in their neighbourhood. On top of that, they also help explain government programmes so seniors are aware of the support they have within their community. 


Besides their physical health, seniors’ emotional and psychological health are just as important. This is why the CNS is setting up befriending services, where neighbours can volunteer to visit seniors living on their own. These volunteers may also refer the seniors to other agencies or organisations if they notice that the senior needs additional help.​


​Active Ageing: Helen Chong, 73


A mother of four and a grandmother of 12, Madam Helen Chong has been living alone since her husband’s passing six years ago. She travels by public transport, often using Google Maps to get directions. Madam Chong exercises each day by talking walks, and keeps up with her grandchildren via Facebook. She stays active by volunteering for activities such as being a befriender with Bethesda Care, and hangs out with her friends. 


Befriender: Zainab Saini, 52


Madam Zainab, a home-maker and mother of four, has been volunteering for almost 10 years as a Silver Connect Befriender with the Care Team @ Tampines Changkat; she’s also a PGA. She spends two to three days a week visiting seniors in her neighbourhood and listens to their stories. Through her befriending journey, she has helped many seniors overcome their challenges and get the help they needed.


Care and Support: Kee Kuang Yoh, 77


Retiree Mr Kee Kuang Yoh and his wife (in her early 70s) lived on their own for a few years. Mr Kee has glaucoma, a gastric condition and has trouble walking. Mrs Kee has a spinal condition that keeps her in a wheelchair and also has glaucoma. After Mrs Kee had a fall at home, Mr Kee reached out to a nearby Family Services Centre for assistance to install grab bars and other features to make his home elder-friendly. 

Through PGAs, their case was referred to the Community Networks for Seniors, which met the couple to find out their needs. The CNS then got in touch with with groups that can help, such as the Agency for Integrated Care, and various Voluntary Welfare Organisations (VWOs).




(Click on the image above to enlarge it.)

Click the image to download our issue in PDF.

Don't leave yet! There are more stories in this issue!

1. Meals to Seniors' Doorsteps​

2. Treating Seniors with Passion and Compassion​

3. Bringing Generations Closer Through Volunteerism

You can also read our other NEXTSTEP issues here.

To subscribe to NEXTSTEP, write to us at nextstep@aic.sg​ 


Call Us

At Singapore Silver Line
Mon - Fri: 8.30am - 8.30pm
Sat: 8.30am - 4.00pm


Visit Us

Visit the AICare Link branch nearest to you.

Contact Us

We share how the Community Networks for Seniors (CNS) sets out to deliver care and concern to our seniors.
We share how the Community Networks for Seniors (CNS) sets out to deliver care and concern to our seniors.