Terms of Use

​1. Agreement​

1.1 Access to any part of “http://www.silverpages.sg/” (“Website”) is governed by these terms and conditions (“Terms”). If you do not accept any of these Terms, please exit the Website immediately. Your access and/or use of this Website shall be deemed to be an acceptance of these Terms.
1.2 In these Terms, “we”, “us” and “our” refers to Agency for Integrated Care Pte. Ltd. (“AIC”). “You” and “your” refers to any person and/or organization accessing or using this Website.
1.3 We may revise these Terms at any time without notice to you. You should visit this page from time to time and review the Terms.
1.4 We may modify or discontinue any information or features that form part of the Website at any time, without notice to you, and without liability.


2. Access to the Website

2.​1​ The accessibility and operation of the Website relies on technologies outside our control.

We do not guarantee that this Website will be:

​2.2.1 error-free;
2.2.2 continuously available or uninterrupted in operation; or
2.2.3 free of viruses or other harmful components not specifically mentioned herein.

3. Relying on the Website's Information

3.1 We provide the Website as a general information source only and we are not involved in giving professional advice here.
3.2 The Website may not cover all information available on a particular issue. Nothing contained on this Website constitutes medical or other professional advice nor is it to be relied on when making any decision. The information or opinions discussed on this Website may not be suitable for you and you should do your own checks or obtain professional advice relevant to your particular circumstances before relying on this Website.
3.3 While we try to ensure that information posted on this Website is timely and accurate, sometimes inaccuracies may occur. All information is provided “as is” and without warranty of any kind. No warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, satisfactory quality and/or fitness for a particular purpose, is given in relation this Website and the materials and information within the Website.

4. Links from this Website to other websites

4.1 This Website contains hyperlinks which are not maintained by us. Use and/or access of the hyperlinks and access to such hyperlinked websites are entirely at your own risk.
4.2 All hyperlinks to other websites are provided to you for convenience only. We do not, in any circumstances approve, endorse or accept any responsibility for any hyperlinked website or any hyperlink contained in a hyperlinked website.

5. Links to this Website from other websites

5.1 Caching or framing of, or linking to this Website or any of its contents thereof, is strictly prohibited.
5.2 You may link to this Website only with our prior written permission, which may be subject to conditions.
5.3 We reserve the right to change the URL of this Website.

6. Security

6.1 Where appropriate, we use available technology to protect the security of communication made through the Website. However, we do not accept liability for the security, authenticity, integrity or confidentiality of any transactions and other communications made through the Website.
6.2 Internet communications may be susceptible to interference or interception by third parties. Despite the best efforts, we make no warranties that the Website is free of infection by computer viruses or other unauthorised software.

7. Intellectual Property

7.1 All materials on this Website (including trademarks, source code, pages, documents and online graphics, audio and video) are protected by law. The intellectual property rights in the materials are owned by or licensed to us by their respective owners.
7.2 Except to the extent permitted under the law, no part of the Website may be modified or reproduced without obtaining our prior written permission.

8. General Disclaimer and Limitation of Liability

8.1 We will not be liable for any loss or damage:

8.1.1 that you may incur as a result of your using or relying on any statement, opinion, representation or information in the Website;
8.1.2 resulting from any delay in operation or transmission, communication failure, Internet access difficulties or malfunction of equipment or software; and/or
8.1.3 the conduct or the views of any person who accesses or uses the Website.
8.2 We, and our parents, subsidiaries, affiliates, officers, directors, shareholders, employees and agents, shall not be liable, in any circumstances or legal theories whatsoever, for any loss of data, business, profits or goodwill, loss of use, interruption of business, or for any indirect, special, incidental or consequential damages of any character, even if we are aware of the risk of such damages, that result in any way from your use or inability to access the Website. Our liability to you shall not, for any reason, exceed S$1,000 (Singapore Dollars one thousand only). This limitation applies to all causes of action in the aggregate including, without limitation, breach of contract, breach of warranty, negligence, strict liability, misrepresentations and other torts. In any jurisdiction in which these limitations of liability are restricted, our liability is limited to the greatest extent permitted by law.

9. Privacy Policy

9.1 If you are only browsing this Website, we do not capture data that allows us to identify you individually.
9.2 If you use some of the Website’s functions, we may collect your personal data including but not limited to your name, passport or identification number, date of birth, address, email address, phone number, image, photograph, video or voice recording, and demographic information including country, age and/or sex (“Personal Data”). If you provide us with another person’s Personal Data, you warrant that you are authorised to act on his/her behalf and he/she accepts that his/her Personal Data will be subject to these Terms and Privacy Policy.
9.3 We may collect, use and disclose your Personal Data for the following purposes:

9.3.1 managing your relationship with us;
9.3.2 facilitating or recording your use of the Website (eg. your use of our web chat or video chat functions);
9.3.3 providing you with services that you have requested for, including services from third party service providers;
9.3.4 assisting you with your enquiries and obtaining feedback;
9.3.5 keeping you updated on our services, programmes or events;
9.3.6 complying with our legal obligations and requirements;
9.3.7 enforcing obligations owed to us;
9.3.8 accounting, risk management and record keeping;
9.3.9 carrying out research, planning or statistical analysis;
9.3.10 staff training;
9.3.11 contacting you for the above purposes; and/or
9.3.12 any other reasonable purposes related to the aforesaid.
9.4 We will treat your Personal Data confidentially but we may disclose your Personal Data to third parties including but not limited to:

9.4.1 service providers and data processors working on our behalf and providing services such as hosting and maintenance services, web chat or video chat services, call center services, analysis services, email services, marketing etc;
9.4.2 our consultants and professional advisers (such as accountants, lawyers, auditors); and/or
9.4.3 government or regulatory authorities, statutory bodies or public agencies.
We may also disclose your Personal Data as required or permitted by law.
9.5 We may transfer your Personal Data to any location outside of Singapore for the above purposes. If we transfer your Personal Data to a country or territory outside of Singapore, we will ensure that the recipient of the Personal Data provides a standard of protection that is comparable to the protection which your Personal Data enjoys under the laws of Singapore.
9.6 We will make reasonable security arrangements to safeguard your Personal Data. However, we cannot be held responsible for any unauthorized or unintended access to your Personal Data that is beyond our control.
9.7 We will retain your Personal Data for a reasonable period to fulfil the above purposes and only for so long as we need the personal data for our legal and business purposes. If you wish to access or correct your Personal Data or withdraw your consent, please contact us at silverpages@aic.sg.
9.8 This site may contain links to other websites sites whose data protection and privacy practices may differ from ours. We are not responsible for the content and privacy practices of these other websites.
9.9 We may amend our Privacy Policy at any time without prior notice to you. The amended Privacy Policy will apply to all personal data which you have previously provided to us.

​This Privacy Policy supplements AIC's Data Protection Policy which is available at http://www.aic.sg/data-protection-policy.
10. Monitoring of Use

10.1 We reserve the right to monitor usage of the Website by any person and have the sole discretion to refuse access or use by any person at any time without having to give any reason or any prior notice.
10.2 Subject to Clause 9 above, we reserve the right to record your use of the Website (including but not limited to your web chats and video chats with us) at any time.

11. User Submissions and Information

11.1 In the course of using the Website, you may be submitting information, materials, commentary, suggestions and feedback ("Submissions").
11.2 Submissions (other than Personal Data, which is governed by Clause 9 above) are provided on a non-proprietary and non-confidential basis.
11.3 You grant us the right to display, modify, re-format, use, publish and disseminate such Submissions as we deem fit.

12. Other Usage Rules

12.1 Defamation, etc.: You must not publish, transmit, post, upload or maintain any defamatory, obscene, threatening, malicious or otherwise objectionable material, or any other material in violation of any statute, rule or regulation in any jurisdiction to which you are subject.
12.2 Other Infringement: You must not publish, transmit, post, upload or maintain any content or material that is inaccurate or that violates or infringes the right of a third party, including, without limitation, contractual, moral, or privacy rights.
12.3 Illegal Acts: You must not use the Website for any illegal purposes (or to solicit any illegal act) in any jurisdiction to which you are subject.
12.4 Security: You will not circumvent or attempt to circumvent user authentication or security measures ("cracking") of any Internet or intranet site or any of the accounts of our any other person using the Website, including but not limited to, accessing data and/or information not intended for you, logging into an account you are not expressly authorised to access or in a manner which is not authorised by us. You shall not upload files that are corrupted, contain viruses or any other similar software or programs which may damage the Website or cause interference to the services provided by us.
12.5 Interference: You must not interfere or attempt to interfere with services we provide on the Website ("denial of service attacks") including, but not limited to, "flooding" of networks, deliberate attempts to overload a service, attempts to "crash" us and taking any action that imposes an unreasonable or disproportionately large load on the services provided by us or the associated infrastructure. You must not use any kind of program/script/command/application, or send messages of any kind, designed to, in any manner interfere with any user’s terminal session.
12.6 Spamming: You must not send any unsolicited commercial advertisements or messages to AIC or any party through e-mail or any other service or function on this Website (eg. web chats or video chats) in any situation in which such commercial advertisements or messages are unwelcome.

13. Fees

13.1 We reserve the right to charge fees for any services within the Website from time to time.
13.2 We are not responsible for any fees charged by any other website (not provided by us).

14. Applicable Laws

14.1 Use of the Website and these Terms are governed by the laws of Singapore, without reference to conflicts of laws rules.
14.2 You submit to the non-exclusive jurisdiction of the courts of Singapore in relation to all disputes and any claim relating to use of this Website.

15. Miscellaneous

15.1 If any provision in these Terms is found invalid or unenforceable, that provision shall be enforced to the maximum extent possible, and the other provisions contained herein will remain in full force and effect.​​

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